Customer commitments

Our commitment

Our commitments

Core customer information

Our core customer information details how we supply water and provide sewerage services to you.

Our commitments

Our promises to you

We aim to provide you with the very highest levels of service and want to give you the best possible experience when dealing with us.

Our commitments

Priority services

Priority Services provides support to customers with particular requirements due to age, ill health, a disability, mental illness or additional needs.

Our commitments

Enquiries and complaints

We aim to provide you with a high standard of service.

Our commitments

Water Redress Scheme

The Water Redress Scheme provides an independent binding decision regarding unresolved complaints.

Our commitments

Business losses arising from works

If you believe your business has suffered losses as a result of work we've been doing in the public highway, you may able to claim compensation.