Enquiries and complaints

We aim to provide you with a high standard of service. We want to hear from you if you:

• are disappointed with the service you have received so we can make future improvements
• have a query or would like to compliment our service.

Billing enquiries

You can contact us in one of three ways:

• call 0345 600 3 600 (Monday to Friday, 8am to 8pm, Saturday, 8am to 2pm)
• email customer.services@wessexwater.co.uk
• write to Customer Services, Wessex Water, 1 Clevedon Walk, Nailsea BS48 1WA.

We will respond to you within 10 working days*.

Operational enquiries

If you have an enquiry about your water supply or sewerage service, you can contact us in one of three ways:

• call 0345 600 4 600 (Monday to Friday, 8am to 6pm, emergencies only at other times)
• email operational.enquiries@wessexwater.co.uk (non-emergency enquiries only)
• write to Operational Customer Services, Wessex Water, Claverton Down, Bath BA2 7WW

We aim to deal with your enquiry quickly. We may need more time to deal with a complicated question or problem. However, we will respond within 10 working days*.

Complaints

Follow our simple procedure to ensure your complaint is dealt with promptly.