Enquiries and complaints

Enquiries and complaints

We aim to provide you with a high standard of service. We want to hear from you if you:

  • are disappointed with the service you have received so we can make future improvements
  • have a query or would like to compliment our service.

Billing enquiries

You can contact us in one of three ways:

  • call 0345 600 3 600 (Monday to Friday, 8am to 8pm, Saturday, 8am to 2pm)
  • email customer.services@wessexwater.co.uk
  • write to Customer Services, Wessex Water, 1 Clevedon Walk, Nailsea BS48 1WA.

We will respond to you within 10 working days*.

Operational enquiries

If you have an enquiry about your water supply or sewerage service, you can contact us in one of three ways:

  • call 0345 600 4 600 (Monday to Friday, 8am to 6pm, emergencies only at other times)
  • email operational.enquiries@wessexwater.co.uk (non-emergency enquiries only)
  • write to Operational Customer Services, Wessex Water, Claverton Down, Bath BA2 7WW

We aim to deal with your enquiry quickly. We may need more time to deal with a complicated question or problem. However, we will respond within 10 working days*.


Follow our simple procedure to ensure your complaint is dealt with promptly.

Handling your enquiry or complaint

We will reply to you within 10 working days* from the date we receive your enquiry or complaint.

*if we fail to do this you will automatically receive £25 compensation under our customer guarantee scheme, the Wessex Water Promise