Our complaints procedure is designed to make it as easy as possible for you to have your complaint dealt with quickly, cheaply and fairly.
Some complaints may need to be decided by an arbitrator and not Ofwat. These include prevention of contamination, costs of installing a water meter, location of a water meter and compensation for street works.
We hope you will not have to resort to the time and expense of arbitration or legal proceedings. For more details about arbitration, contact your local office of the Chartered Institute of Arbitrators.