Private sewage pumping stations that serve more than one property and pump to the public sewerage system transferred to us on 1 October 2016. Those transferring had to meet the following criteria:
- they already pump to the existing public sewer system owned by us
- they serve more than one property
- they are not part of a single, centrally managed site such as an industrial estate or hospital.
We will be responsible for all maintenance, breakdowns and electricity for the transferred pumping stations.
If your pumping station has transferred to us, you will have received instructions on how to transfer the electricity account to us. If you haven’t, please contact our pumping station transfer team on 0345 600 4 600. If your pumping station is on a shared electricity supply, we have agreed the amount of reimbursement with you.
If you have had a maintenance contractor looking after your pumping station, you need to tell them that we will be taking over the pumping station and they are no longer needed.
If you part own or are partly responsible for a private sewage pumping station and have not advised us of its existence yet, please call us on 0345 600 4 600 or let us know via our form with a grid reference and/or address, a description including how old it is and who currently maintains it.
If you become aware of a fault at a pumping station transferred to us, please call us on 0345 600 4 600. Please quote the site name and number as it appears on the pumping station control cabinet.