Fishing online booking terms and conditions

Terms and conditions

March 2021

Making a booking

Customers should book their activities in advance using our online booking system. If they are unable to access the system online, a booking can be made by telephone via the fishing lodges. 

Customers are able to make bookings up to 2 weeks in advance of the planned start date.

If arriving on site without a booking, customers must make a booking using the online booking system and will require their own hardware / device to process this.

Payment

Full payment is required at the time of booking and no booking shall be  confirmed until  full payment has been made.

Confirmation 

After making a booking including payment an e-mail confirmation will be sent to the customer including a booking reference and invoice. This shall serve as proof of purchase and the booking reference will be required upon arrival and for inspection throughout the activity.

Failure to provide a valid booking reference may result in a new booking being required or a customer being asked to cease the activity and/or leave site.

Wessex Water (WWSL)  will not hold or reserve activities without a valid booking including full payment.

Communication

Automated emails created by the booking system will be sent from a no-reply account (noreply@wessexwater.co.uk)

For general, non-urgent enquiries please use fishing@wessexwater.co.uk or contact the local fishing lodge direct.

Cancellation / amendment by the customer

Customers may cancel a booking up to 48 hours before the date of the activity using the link provided in the confirmation e-mail, using the customer account function or contacting the lodge. A full refund will then be issued to the card used for payment.

If the original payment was made by cash or cheque, WWSL  can arrange for payment of the refund by BACS or cheque which will be processed as quickly as possible.

For booking amendments or cancellations within 48 hours of the activity customers need to contact the local fishing lodge. If a booking is amended and an additional payment is required, this payment must be made before the amended booking can be confirmed. No refund will be issued for any reductions or cancellations within 48 hours of an activity but customers may rebook the activity for an alternative date.

From the date of the activity, no cancellations or amendments can be made and no refunds will be issued.

Cancellation by Wessex Water Services Ltd

In the unlikely event that WWSL has to cancel a booking any payments will be refunded or an alternative activity / location will be offered. Cancellations will be communicated via e-mail direct to the customer.

Please note WWSL accepts no liability for any accommodation, travel or additional expenses incurred in the event of an activity being cancelled. The customer is advised to seek suitable insurance on confirmation of a booking.

Adverse weather

Customer safety is of paramount importance and WWSL reserves the right to cancel an event if there is a risk to customer wellbeing. This shall be deemed a cancellation by WWSL.

Safety and rules

By making a booking customers accept that all activities are undertaken at their own risk and the customer remains responsible for their own safety and that of any others participating in the activity. 

The customer accepts that whilst WWSL make every effort to provide a safe environment for the activity, there are residual risks associated with open water and outdoor activities such as drowning, slips / trips / falls, waterborne diseases, irritant / bites from plants and wildlife and exposure to the elements.

Customers should familiarise themselves with safety information provided and follow instructions provided by WWSL staff at all times.

Customers are required to adhere to all site rules and other statutory requirements. Failure to do so may result in a request from WWSL  to cease the activity and/or leave site with no refund being given.

Discounts

From time to time, or as part of another product, discount codes will be provided to customers in order to provide a price incentive or reduced purchase price. These codes must be kept confidential and not shared with any other customers.

If a discount is used as part of a booking WWSL may ask for proof of entitlement from the customer. Failure to provide proof of entitlement will result in a requirement to pay any difference in price.

Taxes

All prices are inclusive of any applicable VAT, charged at the relevant rate at the time of the transaction. 

Liability

The customer is required to keep all personal belongings safe at all times and WWSL accepts no liability for damage to or loss of personal belongings.

WWSL does not accept any responsibility for any loss (including without limitation theft) of any property from any WWSL site or facility save for any damage caused by WWSL’s negligence in which circumstances WWSL liability shall be limited to the amount of it’s insurance for such losses.

Nothing in these Online Booking Terms and Conditions excludes WWSL liability for personal injury or death caused by WWSL negligence.
WWSL will not be liable for the delay or cancellation of a booking if the delay or cancellation is caused by circumstances or events outside the reasonable control of WWSL.

How we will use your personal information

To manage the booking and to keep in touch with customers WWSL will ask the customer to provide personal information at the time of making the booking. This will be used to perform the contract   between the customer and WWSL. WWSL will store any personal information provided securely and any card payments taken are processed through a secure payment card service.  WWSL will not contact the customer regarding other products or services unless the customer would like to receive general information or marketing updates which the customer can opt into by signing up for the WWSL email community newsletter on the WWSL website. For more information about how WWSL will use personal data and customer rights, please see the WWSL privacy notice.

Governing Law 

These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.