Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

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  • Be Smart, switch to a meter

    Why switch to a meter?

    • It’s free to have a water meter fitted for most homes.
    • The less water you use, the lower your bill.
    • You could save money - on average £100. Find out how other customers have saved by switching to a meter. 
    • If you decide within two years it's not for you, you can switch back to your current charges plus our new Meter Money Back Guarantee means that if after two years you have paid more than you would have done as an unmetered customer, we will credit you with any overpayments. Terms and conditions apply.

    Is a meter right for you?

    That all depends on:

    • how much water you use. Find out using the Save Water Save Money calculator.
    • the number of people in your home.
    • the condition of your internal pipework and appliances.

    After you’ve completed the Save Water Save Money calculator, our metered bill estimator will work out how much your annual metered bill would be if you switched.

    Switch now

    Apply online

    Be Smart switch to a meter

    Once we’ve received your application, we’ll be in touch. Your meter will be fitted quickly and you may not even need to be at home.
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