Let's all do our bit to save water this summer
8 August 2025
Dear Customer
The UK has experienced one of the driest springs in 132 years, and as temperatures rise, so does our collective demand for water. The Environment Agency has now moved our region into what’s known as “Prolonged Dry Weather” status.
We’re not currently planning to introduce a hosepipe ban or other restrictions, but this change is a clear signal that we all need to do our bit to make sure there’s enough water to go around.
Every drop counts and your actions matter
We’re not asking you to stop using water, just to use it wisely. Small changes at home can make a big difference - especially when we all do them together:
- Take shorter showers
- Use your washing machine and dishwasher only when full
- Check for hidden leaks around your property· Let your lawn go brown
- As soon as the rain returns it will go back to normal
These simple steps help protect our water supplies and, if you’re on a water meter, can save you money too.
What we’re doing to help
Hot, dry weather means less water goes into our reservoirs. River flows, groundwater, and reservoir levels are all lower than usual.
We’re working hard behind the scenes to keep water flowing, upgrading infrastructure, and fixing leaks.
If you spot a damp patch on the pavement or a trickle from a utility cover, let us know. Our teams will find it and fix it.
Thank you for your support
Water is precious. By working together, we can protect our supplies and make a real difference this summer for our communities and our environment.
If you have any questions, contact us at 0345 600 4 600 Monday - Friday 8am - 8pm.
Thank you
Ruth Jefferson
CEO