Moving home

It's easy to tell us you're moving.

Just complete our online form and we'll do the rest! 

You'll need the following information to fill in the form:

  • your customer number if moving out
  • the date you're moving
  • if you live in a metered property, a meter reading - an initial one if moving in or a final one if moving out. Learn how to locate and find your meter.

only use this form if you are a Wessex Water and/or Bristol Water customer. If a different company supplies your water, please contact them.

If you can’t read your meter, let us know at least five working days before you move and we’ll organise someone to do it for you.

We now install a water meter in unmetered properties when there is a change of occupier following a property sale or a new tenancy.

Got a question about your bill?

You'll find answers to hundreds of frequently asked questions in our FAQ hub.

Visit the FAQ Hub
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