Our Money Back Guarantee

Switching to a water meter is risk free with our Money Back Guarantee.

We understand that some customers are unsure whether a meter will save them money, so we offer a Money Back Guarantee.

This is our promise that if you don't save money after two years with a meter, you can revert back as if you had never switched and we will credit your account with any overpayments.

If you’re paying more than expected after your first year of metered charges, we will write to let you know.

If after two years you still haven’t saved money, then you can easily switch back to the unmetered charge and we’ll credit any overpayments back to your account.

Find out more about metering and the Money Back Guarantee terms and conditions.