Meter money back guarantee
Our money back guarantee
Switching to a water meter is RISK FREE with our Money Back Guarantee.
We understand that some customers are unsure whether a meter will save them money, so we offer a Money Back Guarantee. This is our promise that if you don't save money after two years with a meter, you can revert back as if you had never switched and we will credit your account with any overpayments.
If you’re paying more than expected after your first year of metered charges, we will write to you and help you reduce your water use by providing you with water saving advice and devices.
If after two years you still haven’t saved money, then you can easily revert back to the unmetered charge and we’ll credit any overpayments back to you. With the Money Back Guarantee, switching to a meter is risk free. Terms and conditions apply.
Why switch to a meter?
Meters allow customers to take control of how much water they use and potentially reduce their bills. More than 90% of customers who switch to a meter save money and on average customers save £100 per year.
When we fit a meter we also check for leaks, which are normally fixed for free under our household customer leakage policy. You can estimate your water use by using the CC Water Calculator, which will also tell you if you are likely to save money on your water bill. However, as a general rule, you will save money with a meter when:
- There are more bedrooms than people in your home
- You live on your own or have a small family
- You live in a house with a high rateable value.