Are you entitled to compensation from Wessex Water?
Under our promise, if the flooding was caused by a problem with the public sewer, we will compensate you.
If your property has been flooded inside, you will automatically receive an amount equivalent to your annual sewerage charges or £150 – whichever is greater – subject to a maximum of £1,000 per incident.
We'll aim to write to you with your payment within five working days of the incident (up to a maximum of 20 working days) and tell you what action we will take and any investigations we will carry out. If we fail to make a payment within the 20 working days we will automatically pay you a penalty payment of £20.
Within one month of the flooding, we’ll write to update you on our investigation into the incident and the next steps we will take.
In the event of an external flooding incident, you can claim compensation equivalent to 50% of your annual sewerage charges or £75 – whichever is greater – subject to a maximum of £500 per incident.
You cannot claim a payment if:
- the external flooding happened because of exceptional weather conditions (unless it is a repeat inadequate capacity issue we are aware of)
- the flooding was caused by your actions or any defect, blockage or inadequacy of private drainage, council or highway drains
- you told us more than three months after your property was flooded.