Eligibility check

Answer the questions below to find out which tariffs' you may be eligible for.

You may be eligible for the following:

It's free to switch to a meter and on average customers save £100 per year. And with our money back guarantee switching to a meter is risk free.

You can pay less than you need towards your water bill for an agreed period of time and catch up on payments later.

To talk to us about moving to a flexible payment plan

(Monday to Friday, 8am to 6pm, Saturday, 9am to 1pm)

If you have had a change in circumstance, a payment break can help.

(Monday to Friday, 8am to 6pm, Saturday, 9am to 1pm)

If you're a pensioner, you could be entitled to a discount on your water and/or sewerage bill.

We can cap your water bill if you are on a water meter, use a lot of water for reasons you can't control and receive certain income-related benefits.

If you are behind on your water bill and receive benefits we can take payments directly from your benefits under Water Direct.

Apply for Assist to receive a reduced bill based on your ability to pay

Apply for Restart if you are in debt and need setup a repayment plan

To talk to us about other ways we can help

(Monday to Friday, 8am to 6pm, Saturday, 9am to 1pm)

You may be able to to get free independent advice.

Debt and budget advice can help you boost your income, manage your money and deal with debt.