Eligibility check

Answer the questions below to find out which tariffs' you may be eligible for.


You may be eligible for the following:

Switch to a water meter

It's free to switch to a meter and on average customers save £100 per year. And with our money back guarantee switching to a meter is risk free.


Apply for a water meter



Flexible payment plan

You can pay less than you need towards your water bill for an agreed period of time and catch up on payments later.


To talk to us about moving to a flexible payment plan


Call: 0345 600 3 600

(Monday to Friday, 8am to 6pm, Saturday, 9am to 1pm)

Payment break

If you have had a change in circumstance, a payment break can help.


Call: 0345 600 3 600

(Monday to Friday, 8am to 6pm, Saturday, 9am to 1pm)

Discount for low income pensioners

If you're a pensioner, you could be entitled to a discount on your water and/or sewerage bill.


More about our discount for low income Pensioners



Bill cap scheme - WaterSure

We can cap your water bill if you are on a water meter, use a lot of water for reasons you can't control and receive certain income-related benefits.


More about WaterSure Plus



Using benefits to pay - Water Direct

If you are behind on your water bill and receive benefits we can take payments directly from your benefits under Water Direct.


More about Water Direct



Reduced bill - Assist

Apply for Assist to receive a reduced bill based on your ability to pay


More about Assist



Debt support - Restart

Apply for Restart if you are in debt and need setup a repayment plan


More about Restart



Sorry you are not eligible for any of help paying schemes

To talk to us about other ways we can help

Call: 0345 600 3 600

(Monday to Friday, 8am to 6pm, Saturday, 9am to 1pm)

Independent advice

You may be able to to get free independent advice.

Debt and budget advice can help you boost your income, manage your money and deal with debt.