Contact us

Tell us why you are getting in touch, and we will provide you with the information you need and the contact details of the relevant team.

Need additional support?

If you require additional support from us due to age, ill health, disability, mental health or even a temporary change in your personal situation you can sign up for Priority Services.

Elderly customer answering the door to a wessex water employee

Customer Conduct Policy

If you feel we have not met our high standards, you have every right to voice your frustrations, provide constructive criticism and, if necessary, make an official complaint.

However, there are occasions when our people face difficult, abusive, threatening and even violent behaviour, which is unhelpful and unacceptable.

This policy outlines how we recognise and define unacceptable behaviour towards our people and the actions we will take in these instances.

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