Difficulty paying your bill?

Help paying your bill

If you are finding it hard to pay your water bill, we can help.

We've helped more than 43,000 customers who were struggling to afford their bills or repay their debt and more than 35,000 customers are now benefiting from lower bills.

Check out the video below before choosing one of the links underneath.

Contact us

Call us

Talk to us about your bill and account. Call 0345 600 3 600 We're open Monday to Friday, 8am to 8pm, Saturday, 8am to 2pm.

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Email us

Send us a question about your bill and account.