Help paying your bill

During these testing times, many are worried about what the future holds for their finances. If you’re facing financial difficulty, either short-term or long-term, we are here for you.

We've helped more than 50,000 customers who were struggling to afford their bills or repay their debt.

You can view the full range of support available below and apply to any of our tariffs for free.

Discount for low income pensioners

You could receive around £60 off your bill if the state pension is your only income or you receive Pension Credit.

Flexible payment plan

If you are having short term problems paying, we can offer you a flexible payment plan.

Water Direct - using benefit payments

If you are behind on your water bill and receive benefits we can take payments directly from your benefits under Water Direct.

Payment breaks

If you need a little longer to pay or time to deal with a change in circumstances we can help with a payment break.

Independent financial advice

You may need to get free independent advice before you apply to one of our schemes.

Debt and budget advice can help you boost your income, manage your money and deal with debts.

Find out more

Contact us

Call us

Talk to us about your bill and account. Call 0345 600 3 600 We're open Monday to Friday, 8am to 8pm, Saturday, 8am to 2pm.

Contact us

Email us

Send us a question about your bill and account.