Help paying your bill
If you are finding it hard to pay your water bill, we can help.
We've helped more than 37,000 customers who were struggling to afford their bills or repay their debt and more than 25,000 customers are now benefiting from lower bills.
Check out the video below before choosing one of the links underneath.
I want to:
- Save money - switch to a meter
- Save money and water - get a free water saving pack
- Pay my bill directly from my benefits
- Get short term help
- Struggling to pay - lower my bill
- Pay off my debts and get back on track
- Get independent financial advice
Worried about your finances? The 60-second online debit check from debt charity StepChange will be able to tell you if you need debt advice.
If you have particular requirements due to your age, ill health, a disability, mental illness or additional needs, Priority Services offers further non-financial assistance.
Related downloads
- Application for help with your water bills (Bristol Water and Wessex Water customers) (273kb)
- Application for help with your water bills (Wessex Water customers only) (235kb)
- Applying for Water Direct form (56kb)
- Help with your water bills guide (Bristol Water and Wessex Water customers) (61kb)
- Help with your water bills guide (Wessex Water customers) (541kb)
- Switch to a meter 2018-19 (474kb)
- WaterSure Plus application form (68kb)