Covid-19 financial support

If you have a loss of income directly due to Covid-19 we can help. Find out how we can lower your water bill until you're back on track.

Assist

Assist is for households who are in difficulty and cannot afford to pay their water bill. It means you pay a lower bill than normal based on your ability to pay.

Watersure Plus

If you receive social benefits or tax credits, and there are three or more children living at home, or someone living in the property has a medical condition that causes them to use significantly more water, you may be eligible for help.

Direct Debit

Spread your bill over monthly payments, choosing a payment day that suits you.

Flexible payment plan

If you are having short term problems paying, we can offer you a flexible payment plan.

Water Direct

If you are behind on your water bill and receive benefits we can take payments directly from your benefits under Water Direct.

Restart

If you have significant water debt you can't repay, our debt repayment plan may help you.

Apply for a meter

Typically more than 90% of our customers save an average of £100 a year by moving to a meter.

Order your free water saving pack

Independent financial advice

You may need to get free independent advice before you apply to one of our schemes.