Need help paying your bill

Help paying your bill

During these testing times, many are worried about what the future holds for their finances. If you’re facing financial difficulty, either short-term or long-term, we are here for you.

We've helped more than 49,000 customers who were struggling to afford their bills or repay their debt.

You can view the full range of support available below and apply to any of our tariffs for free.

Discount for low income pensioners

If state pension is your only form of income or you receive Pension Credit you might be entitled to around £60 off your bill.

Contact us

Call us

Talk to us about your bill and account. Call 0345 600 3 600 We're open Monday to Friday, 8am to 8pm, Saturday, 8am to 2pm.

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Email us

Send us a question about your bill and account.