Difficulty paying your bill?
Help paying your bill
If you are finding it hard to pay your water bill, we can help.
We've helped more than 41,000 customers who were struggling to afford their bills or repay their debt and more than 35,000 customers are now benefiting from lower bills.
Check out the video below before choosing one of the links underneath.
I want to:
- Save money - switch to a meter
- Save money and water - get a free water saving pack
- Get short term help and pay my bill directly from my benefits
- Struggling to pay - lower my bill
- Pay off my debts and get back on track
- Get independent financial advice
Worried about your finances? The 60-second online debit check from debt charity StepChange will be able to tell you if you need debt advice.
Extra support when you need it - We know that everyone's needs are different and we can help through Priority Services which offers further non-financial assistance.
Related downloads
- Application for help with your water bills (Bristol Water and Wessex Water customers) (166kb)
- Application for help with your water bills (Wessex Water customers only) (177kb)
- Applying for Water Direct form (56kb)
- Help with your water bills guide (Bristol Water and Wessex Water customers) (599kb)
- Help with your water bills guide (Wessex Water customers) (909kb)
- Switch to a meter (3.40mb)
- WaterSure Plus application form (54kb)
Call us
Talk to us about your bill and account. Call 0345 600 3 600 We're open Monday to Friday, 8am to 8pm, Saturday, 8am to 2pm.
Request a call back
Talk to us about your bill and account. Arrange a time to suit you. Call back is available Monday to Friday 8am - 4pm